Network Management

Services are Missing After Upgrading of Orion Products

SolarWinds service does not start and unable to access the website after upgrading any Orion product. Website is not loading or missing resources. Website is not functioning properly.

First published date

11/2/2018 3:15 PM

Last published date

11/12/2021 2:53 PM

Overview

SolarWinds service does not start and unable to access website after upgrading to NPM, SAM, or other Orion product.

Product section

Orion Platform

Cause

This issue can be caused by several reasons

Not running the Configuration Wizard after the installation.
An error may occur during the Configuration Wizard and was closed, and it was assumed that the application was fully configured.
Windows account Issues such as UAC / Group Policy restrictions.

Resolution

Rerun Configuration Wizard making sure that there are no errors.

If there are errors, please contact SolarWinds support or search for the error in Success Center.

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