Network Management

ServiceNow and SolarWinds Platform integrations

This article outlines available integrations of the SolarWinds Platform and Service Now: ServiceNow Incident Management module, ServiceNow Event Management module, and ServiceNow Service Graph module.

First published date

10/14/2020 8:05 AM

Last published date

4/11/2025 8:21 PM

Overview

This article briefly introduces supported integrations of ServiceNow modules and the SolarWinds Platform.

Product section

Orion Platform

Resolution

SolarWinds Alert Integration: SolarWinds Platform Alerts and ServiceNow Incident Management module

Automatically open new ServiceNow tickets based on critical events defined by your SolarWinds Platform.
This integration is free of charge; it is developed and maintained by the SolarWinds Platform team using ServiceNow Web Services and SolarWinds Platform Alert triggers.
Supported ServiceNow versions: Paris, Orlando, Madrid, New York
Supported SolarWinds Platform versions: SolarWinds Platform 2016.1 and later

Related resources:

 

SolarWinds for ITOM Health: SolarWinds Events and ServiceNow Event Management module

This integration provides rich workflows for monitoring related events, such as Asset, Change, Problem, and Incident management workflows.
It is free of charge and available even when customers do not purchase the ServiceNow Incident Management module because it is considered to be an Add-On.
This integration is developed and maintained by the ServiceNow dev team using MID (distributed) Server to query SolarWinds SDK (batch SWQL query for events).
Provided as a default connector "IN PRODUCT" and part of the base NOW Platform
Supported ServiceNow versions: Madrid and later (including Orlando, Paris)
Supported SolarWinds Platform versions: SolarWinds Platform 2016.1 and later

Related resources:


Service Graph Connector for SolarWinds: SolarWinds Inventory and ServiceNow Service Graph (CMDB)

  • Automatically populate the Service Graph and CMDB with inventory discovered by SolarWinds Platform products, including network devices, server systems and public cloud instances. This augments the information populated in CMDB by ServiceNow.
  • Schedule synchronization and reconciliation of asset data with Service Graph and CMDB including system hardware components, network interfaces, operating system details, installed software, cloud instance info and more.
  • Build associations and stack relationships based on the discovered environment for faster root-cause and impact analysis of outages.


This integration is developed and maintained by ServiceNow using MID Server to query SolarWinds SDK (batch SWQL query for asset inventory).

You can download it as a Service Graph Connector Program add-on from the ServiceNow store.

The ServiceNow environment needs to connect to the SolarWinds side externally using 17774 port. If you host the SolarWinds Platform environment in Amazon or Azure, you need to allow the 17774 port to be accessed externally. You may need a external IP redirecting it to the SolarWinds Platform internal IP.

Note: Installing the connector for SolarWinds is free but requires a subscription to a Subscription Unit-based IT Operations Management (ITOM) Visibility or ITOM Discovery application. Managed IT Resources created or modified in the CMDB by this Service Graph Connector, but not yet managed by ITOM Visibility or ITOM Discovery, will increase Subscription Unit consumption within that application.
Supported ServiceNow versions: Paris, Orlando patch 7
Supported SolarWinds Platform versions: SolarWinds Platform 2019.4 and later
Relevant resources: