Network Management

ServiceNow Integration: All INC's are showing in All Active Alerts (Incident Number column)

The "Incident Number" column on the "All Active Alerts" page for the ServiceNow integration shows the total number of incidents created, from oldest to newest.

First published date

12/4/2024 9:48 AM

Last published date

12/19/2025 7:34 PM

Overview

The "Incident Number" column on the "All Active Alerts" page for the ServiceNow integration shows the total number of incidents created, from oldest to newest.

The issue occurred after upgrading to 2024.4

Product section

Orion Platform

Cause

This is a known issue in 2024.4.

Resolution

This issue is addressed in 2025.1. Consider upgrading your environment.

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