Network Management

ServiceNow Incident Details Blank when adding new Alert Action

ServiceNow Integration blank, incident details blank. The service now alert action blank. Select Properties. Cannot configure servicenow incident.

First published date

1/25/2022 5:41 PM

Last published date

1/25/2022 5:41 PM

Overview

User attempts to add a ServiceNow Integration and the Incident Details are blank for the action.

Product section

Orion Platform

Cause

ServiceNow integration permissions

Resolution

Check the permissions for ServiceNow integration on this page:
https://xxxxxxxx.service-now.com/x_sow_intapp_connection_test.do
Replace xxxxxxxx with your specific host of ServiceNow.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.