Network Management

Service SolarWindsTrapService / SolarwindsSyslogService was not found on computer 'ServerName'.

Service SolarwindsSyslogService was not found on computer 'ServerName'. Service SolarWindsTrapService was not found on computer 'ServerName'.

First published date

8/15/2020 5:36 AM

Last published date

8/23/2021 5:20 PM

Overview

The legacy Syslog and Trap services are not found on the polling engine. This can occur on the Main Polling Engine or an Additional polling engine.

You must first determine if the current Orion platform is using the new Orion Log Manager / Log Analyzer or if the system is using the Legacy Syslog / Trap system.

There are many ways to determine if the new OLM/LA system is in use.

Check Orion Service Manager on the polling engine

Check Advanced Configuration Global settings under SolarWinds.Orion.Core.Common.Settings.LegacyServicesSettings (http://localhost/Orion/Admin/AdvancedConfiguration/Global.aspx)

Check to see if there is a separate Log database using Database Manager

Open the Configuration Wizard on the polling engine if there is an OLM database section

Product section

Orion Platform

Cause

Legacy Syslog and Trap services are missing.

Resolution

If Log Analyzer or Orion Log Viewer is installed but not showing up in the Orion Service Manager, run the Configuration Wizard from the command line with the /repairpackages switch.
If the Legacy services are missing and the Orion Log Manager is not enabled and verified, you may install them as part of step 8 here.
If the new system was inadvertently installed and you wish to revert to the legacy system, you must follow the full steps of removal.
- Uninstall LA/OLV and restore legacy syslog and trap services

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