Tools

Service Desk Feature Release (May 2026): Dynamic Form Layouts & Label Line Limit

This article provides the steps to enable the new features "Dynamic Form Layouts & Label Line Limit" in SWSD.

First published date

5/21/2026 3:24 PM

Last published date

5/21/2026 3:24 PM

Overview

The May 12 SWSD release introduces enhancements focused on improving flexibility, automation, and user experience in SolarWinds Service Desk. Key update include dynamic form layouts for more customizable ticket forms.

Product section

Service Desk

Cause

Reference:  https://thwack.solarwinds.com/discussion/152258/may-12-swsd-release-dynamic-form-layouts-advanced-sla-logic-and-personalized-notifications#latest

Resolution

 

How to enable these features?

 

Navigate to Setup > Labs

Find the section “Form Layout Separators and Field Truncation Control” and toggle it ON.

 

Feature 1: Organize Complex Forms with Drag-and-Drop Form Separators and Section Titles 

You can now add title areas, visual separators, or a combination of both directly into your form definitions. These elements take up the full width of the form, rather than being confined to a single column, ensuring proper alignment and a cleaner layout even for complex Change or Catalog forms. 

  These enhancements are available across ;

  • Custom Forms

  • Runbooks

  • Service Catalog

  • Change Management

Example: Service Catalog  Form before enabling the Feature

 

How to Modify Forms and Add the Separators and Section Titles

Example: Service Catalog

  • Navigate Service Desk > Service Catalog
  • Select an existing catalog or create a new one by clicking the + icon.
  • Click the +Add Layout Element button to add the different layout elements

  • Currently, the following layout elements are available;
  • Drag and drop the required layout elements to form

Example: Service Catalog  Form after enabling the Feature and adding layout elements

 

 

Feature 2: Give Every Field Label the Space It Needs with Longer Custom Field Labels 

A new option in all form definitions that indicates the maximum number of lines to use for each field label before truncation occurs. Customers can now use the options of 1 line, 2 lines, 3 lines, or unlimited to guide label display, ensuring that requesters can see the full context of a question at a glance without any extra clicks. 

Example: Service Catalog Custom Field before enabling the Feature

 

How to Set Label Line Limit?

 

  • Navigate Service Desk > Service Catalog
  • Select an existing catalog or create a new one by clicking the + icon.
  • Click the +Set label Line Limit  button, and set the limit
 

  • Select the required option from the drop-down
  • The labels are fully visible now