Tools

Serv-U application randomly stops or crashes after upgrading to 15.2.4

This article described an issue where the Serv-U application randomly stops or crashes after upgrading to 15.2.4

First published date

9/9/2021 5:59 PM

Last published date

2/4/2026 12:20 AM

Overview

After upgrading Serv-U to the latest version (15.2.4), this issue surfaced, where Serv-U stops or crashes after a few days of upgrading. The problem is repetitive and occurs every few days. To alleviate the issue, they need to restart the Serv-U service.

The reported symptoms are:
1. Domain suddenly stopped, causing the Management Console to be unresponsive and interrupting jobs/sessions that are currently running.

From the Serv-U logs:

[01] Mon 06Sep21 09:37:01 - Domain stopped
[01] Tue 07Sep21 08:33:19 - Domain started

From the Event Logs:
image.png

2. Serv-U Application is crashing, error messages below:

Faulting application name: Serv-U.exe, version: 15.2.4.1324, time stamp: 0x6107b03e
Faulting module name: myodbc8a.dll, version: 8.0.26.0, time stamp: 0x60d88288
Exception code: 0xc0000005
Fault offset: 0x000000000003b033
Faulting process id: 0x1424
Faulting application start time: 0x01d7a4ca7e674021
Faulting application path: C:\Program Files\Serv-U\Serv-U.exe

Product section

Serv-U Managed File Transfer & Serv-U FTP Server

Cause

This is a known issue in 15.2.4 reported in SRV-1271.
 

Resolution

Resolution-1:
For Windows Systems, upgrade to the latest version 15.3.0 or higher.

Resolution-2:
For Linux Systems, revert back to Serv-U 15.2.3 with Hotfix1 and Hotfix2 or install the latest version available after 15.2.4.
  1. Install Serv-U 15.2.3
  2. Install Serv-U 15.2.3 Hotfix1
  3. Install Serv-U 15.2.3 Hotfix2