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Serv-U administrators cannot browse to specific folder paths
This article shows how to troubleshoot an issue where Serv-U administrators are not able to browse specific folder paths from the Management Console
First published date
11/25/2020 4:49 PM
Last published date
11/25/2020 4:49 PM
Overview
Serv-U MFT will allow remote administrator access to the management console to manage listeners, user accounts and other Serv-U settings.
Serv-U administrators have three different privileges, System Administrator, Domain Administrator and Group Administrator.
Serv-U administrators can edit the home directory or virtual paths of user accounts but their access to folders will be limited to the administrator's own home directory.
Serv-U administrators have three different privileges, System Administrator, Domain Administrator and Group Administrator.
Serv-U administrators can edit the home directory or virtual paths of user accounts but their access to folders will be limited to the administrator's own home directory.
Product section
Serv-U Managed File Transfer & Serv-U FTP Server
Resolution
Launch the Management Console directly form the Serv-U to see the full home directory path of the Serv-U administrator
Make sure that the home directory and directory access path of the Serv-U administrator is one folder above the folder path they are trying to access.
Sample scenario:
The Serv-U administrator wants to assign the home directory path "D:\FTP\User\JoeSmith" to one Serv-U account.
Serv-U administrator is not able to access this path through the HTTP console
Make sure that the Serv-U Administrator home directory and directory access path is "D:\FTP\User"
Ideally, the Serv-U Administrator should have access to the root FTP folder, which in case of the scenario above, should be "D:\FTP"
It is also beneficial if the 'Lock user in home directory' box is unchecked for the Serv-U administrator account
Make sure that the home directory and directory access path of the Serv-U administrator is one folder above the folder path they are trying to access.
Sample scenario:
The Serv-U administrator wants to assign the home directory path "D:\FTP\User\JoeSmith" to one Serv-U account.
Serv-U administrator is not able to access this path through the HTTP console
Make sure that the Serv-U Administrator home directory and directory access path is "D:\FTP\User"
Ideally, the Serv-U Administrator should have access to the root FTP folder, which in case of the scenario above, should be "D:\FTP"
It is also beneficial if the 'Lock user in home directory' box is unchecked for the Serv-U administrator account