Tools

Serv-U HTTP or HTTPS web client login is not accessible

A possible issue where the web client is inaccessible.

First published date

7/2/2019 6:22 PM

Last published date

3/28/2022 6:41 PM

Overview

In some cases, the user may unable to browse the Serv-U web client login page; it just shows page cannot be displayed. The listeners show no error or indicator that there is a possible port conflict. Even browsing it from the local server browser shows the same.

Product section

Serv-U Managed File Transfer & Serv-U FTP Server

Cause

Another service is running on the same port for HTTP or HTTPS.

Resolution

Run the following test to validate the issue.

Run netstat -ano | findstr :443 on the command prompt, check the PID if this is Serv-U process.
If so, change the HTTP or HTTPS listener port of Serv-U.
Or change the HTTP or HTTPS listener port of the other service.

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