Tools

Serv-U Gateway - Update License Key

Providing steps on updating the Serv-U Gateway License key.

First published date

7/30/2026 5:45 PM

Last published date

7/30/2026 5:45 PM

Overview

Updating the Serv-U Gateway license key sometimes does not work when done inside the Serv-U Management Console. This article will show both ways.

Product section

Serv-U Managed File Transfer & Serv-U FTP Server

Resolution

Through the Serv-U Management Console

1. Open the Serv-U Management Console

2. Go to Global > Server Details > Serv-U Gateway tab

3. Right-click on the Serv-U Gateway you wish to update, if there's more than one. Or highlight it and click Properties at the bottom.

4. Enter the new license key in the Registration ID box, then click Save

5. The Install Information should be updated.

Through the Serv-U Gateway server:

1. Stop Serv-U Gateway service.

2. Look for the Serv-U-Gateway-ID.txt in the C:\ProgramData\RhinoSoft\Serv-U Gateway folder.

3. Copy the Serv-U-Gateway-ID.txt in the C:\ProgramData\RhinoSoft\Serv-U Gateway folder and make a backup.

4. Open the Serv-U-Gateway-ID.txt file with Notepad and manually replace the old license key with the new one.

5. Save and Start Serv-U Gateway service.

Go back to the Serv-U Management Console and relaunch. The Serv-U Gateway should now show "Running Normally"

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