Applications Systems

Collect DPA log files to SolarWinds Support

This article shows how to gather DPA Diagnostic Log files

First published date

11/20/2018 1:56 AM

Last published date

12/22/2025 9:51 PM

Overview

If you are encountering errors from SolarWinds DPA, the fastest way to resolve them is to send the error logs to SolarWinds.

Product section

Database Performance Analyzer

Resolution

Option 1:

If you can access the SolarWinds DPA web interface, go to the Options page and then click on the Support tab (or go to the Support section for older Ignite versions).  Click on the button (or link for older versions) that says All Log Files (Zipped). This will zip up all relevant log files from Ignite and prompt you to save it on your desktop.

Option 2:

If you can’t bring up the DPA web page, navigate to the following directory and zip or tar.gz up the logs directory from there. 

  • On Windows, the default directory is installdir\iwc\tomcat\logs  
    • A good way to find your path for your install is to open windows services.msc. Look for the Service called "Ignite PI Server" right click this and select properties. The path to executable will show you to the tomcat folder. image.png
  • On UNIX/Linux, the default directory is installdir/iwc/tomcat/logs/
  • To zip the logs when you find the path run the command from in the tomcat directory.   
     tar -czvf logs.tar.gz logs
    • One way to look for DPA's path is with a find command 
      find / -name "tomcat"
    • Another way to find the path for your install is to search for the process if DPA is running with the command the path may show where DPA is running from the java path. Often this is install home/iwc/jre_linux.  
      ps -ef | grep dpa

 

 

To upload your diagnostics, create a support case in the Customer Portal.

  1. Log in to the SolarWinds Customer Portal.

  2. Open a Support Case. You can do this one of two ways: 1) On the Customer Portal menu bar, navigate to Technical Support > Open a Support Case, or 2) Scroll to the bottom of the Home page and click Open a Support Case.

  3. After you submit a case, click Upload Diagnostics.

    Note: You have the option to upload your diagnostics as you create your support case, or you can upload your diagnostics up to 30 days later.

    The Serv-U File Sharing page appears with options to upload one or more files.

  4. To upload one or more files, click Browse to find and select your files, and then click Upload. After uploading your files, the case is updated providing Support representatives access to the diagnostic files.