Security Compliance

Send Popup Message action is not working in SEM

This article describes what to check when a Send Popup Message Action on your rule fails to send the popup message.

First published date

10/18/2018 7:20 PM

Last published date

10/18/2018 7:20 PM

Overview

This article applies to Security Event Manager (formerly Log & Event Manager).
This article describes what to check when a Send Popup Message Action on your rule fails to send the popup message.

Product section

Security Event Manager

Cause

This occurs when there is a misconfiguration in the original rule.

Resolution

Go to Build > Rules and edit the rule that sends the popup message.
Verify that the Send Popup Message Action fields are set as shown:

Note that SystemStatus is the event name used in the Correlations section for this particular rule, but you will need to substitute that for the event name used by your rule.

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