Network Management

Self-Led Project Plan for VoIP & Network Quality Manager (VNQM)

This article outlines a self-led project plan for onboarding SolarWinds Voice & Network Quality Manager (VNQM). It covers installation prerequisites, SolarWinds Platform integration, configuration of call managers and IP SLA operations, discovery of VoIP call paths, and setup of QoS thresholds. It also includes guidance for creating dashboards and maps, configuring alerts and reports, monitoring call quality trends, and leveraging QoS and other SolarWinds modules to optimize VoIP performance and troubleshoot issues efficiently.

First published date

8/20/2025 4:22 PM

Last published date

8/20/2025 4:22 PM

Overview

Installation & Setup

Prepare to install VNQM

Ensure that System Requirements are met
SolarWinds Platform requirements

Confirm VNQM Installation

Ensure VNQM is installed and ready for configuration.
Install or upgrade VoIP and Network Quality Manager

Configuration & Monitoring

Add Call Managers (CUCM / Avaya / Cisco SIP)

Configure VNQM to connect to call managers for VoIP Call Detail Records.
Add a call manager device to SolarWinds VNQM

Enable IP SLA Operations

Configure and manage Network Service Assurance operations.
Add Network Service Assurance operations

Designate Call Paths

For some of the SLA operations used by VoIP and Network Quality Manager, performance statistics are collected by sending traffic over paths between sites that you define.
Designate paths in SolarWinds VNQM

Understand how QoS metrics are derived

The quality of service in VNQM is measured by using the following metrics.
Quality of Service metrics in SolarWinds VNQM

Dashboards & Visualization

VNQM Views

Current network performance metrics in easy-to-review tables, graphs, and charts.
SolarWinds VNQM views

VNQM Maps

Add Network Service Assurance operations to SolarWinds maps, displaying their status just like other objects.
SolarWinds VNQM Maps

Alerts & Reporting

Configure Alerts

Set up real-time alerts for QoS thresholds and VoIP performance metrics.
Use alerts to monitor your environment with the SolarWinds Platform

VNQM Pre-defined Reports

Reports provided with a VoIP and Network Quality Manager installation.
Use predefined SolarWinds VNQM reports

Notes

This plan is designed for customers who prefer a self-paced onboarding experience.
- Self-Led Project Plans
For assisted onboarding, refer to SolarWinds Deployment Services.
- Deployment Scope
For troubleshooting, contact SolarWinds Support.
- Submit a Ticket

Product section

VoIP & Network Quality Manager

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.