Tools

Select the default selected email recipients in WHD

This article describes how to select the default selected e-mail recipients in the Web Help Desk Administrator Console.

First published date

10/24/2018 7:06 PM

Last published date

12/17/2025 4:44 PM

Overview

In Web Help Desk Administrator Console, you can pre-configure the default recipient of the email every time a change has been made to notify a relative client, tech, or manager involved.
By default, you can do so on the Ticket Options, or you could also select a specific Tech Group that manages the specific Request Types.

Product section

Web Help Desk

Resolution

If the Request Type of the Ticket is not part of any Tech Group:

  1. Log in to the Web Help Desk Administrator Console. 
  2. Go to Setup > Tickets > Options > Scroll down to Tech Options
  3.  Select Client, or Tech or Both on the "Default Selected E-Mail Recipients".
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If a Tech Group manages the Request Type:

  1. Go to Techs > Tech Group > Select or Create a Tech Group and Identify which Request Types are Supported.
WHD_Request_Types.png
  1. Click the Group you want to modify, then go to a Tech Group Levels Tab, and select or create a Level:
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  1. On the Setting of the Group Level, modify the "Default Selected E-Mail Recipients" to select recipient.
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  1. If a Ticket was created under the Request Type and Group Level, that you configured on your Tech Group, the settings you made will reflect.
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