Security Compliance

Scheduled reports have stopped running in SEM

Your scheduled reports have stopped running inexplicably.

First published date

11/29/2018 10:59 PM

Last published date

11/29/2018 10:59 PM

Overview

This article applies to Security Event Manager (formerly Log & Event Manager).

Your scheduled reports have stopped running inexplicably.

Product section

Security Event Manager

Cause

  • A password may have expired.
  • Your SEM was upgraded and your Reports Console was not.

Resolution

Verify that you can run a report manually in the Reports Console:

  1. Verify that your SEM Reports Console is running the same version as your SEM virtual appliance:
    1. Press CTRL-A to check your Reports Console version.
    2. Check your appliance version under Manage > Appliances.
  2. Try using a different local SEM account in your Reports Console. 
  3. Verify that the account your Reports Console is using has a password with no special characters (%, ^, $, etc).
  4. Verify that the report is set to the proper directory.
  5. If you recently reinstalled the Reports Console, you may need to recreate the scheduled report tasks as the configuration may have been lost. See Run and schedule SEM reports.