Network Management

Scheduled reports does not export .xls files

When receiving a scheduled report via email, the exported Excel attachment file is empty or is missing. The following error also appears: Error : <From OrionWebPdf.log 2016-02-02 14:07:23,429 [1] ERROR ExportToPdfCmd.HTMLExporter - FAIL: EO.Pdf.HtmlToPdfException: Failed to convert Url 'https://Orionservername:443/Orion/Re...8-e8d52e2d6c33'. (500:The server encountered an unexpected condition that prevented it from fulfilling the request.)>

First published date

10/26/2018 3:03 AM

Last published date

11/29/2022 1:03 PM

Overview

When receiving a scheduled report via email, the exported Excel attachment file is empty or is missing.

The following error also appears:

Error : <From OrionWebPdf.log
2016-02-02 14:07:23,429 [1] ERROR ExportToPdfCmd.HTMLExporter -
FAIL: EO.Pdf.HtmlToPdfException: Failed to convert Url 'https://Orionservername:443/Orion/Re...8-e8d52e2d6c33'.
(500:The server encountered an unexpected condition that prevented it from fulfilling the request.)>

 

Product section

Network Performance Monitor

Cause

There is a mismatch between the limitation assigned to the report and the Orion account used to run the scheduled report.

Resolution

  1. Go to the Orion Web Console and edit the report.
  2. Under Properties, check the report limitation.
  3. Go to Manage Reports > Schedule Manager > Edit Report Schedule.
  4. Expand the Advanced Settings. Take note of the user of the exporting job.
  5. Go to Settings > Manager Accounts, then select the account from the previous step.
  6. Edit and check the report limitation applied to the account.
  7. If there is a mismatch between the report and account limitations, the following options can resolve your issue.
    Change the Report Limitation to Default.
    Change the user limitation to Tech.
    Create a new user with limitation of Tech and assign that user to Schedule Manager to export the report.

Find additional troubleshooting information here.