Network Management

Scheduled SolarWinds Platform report only shows login page

This article addresses the issue where a scheduled report result only displays the SolarWinds login page.

First published date

11/1/2018 10:40 AM

Last published date

4/15/2025 6:25 PM

Overview

This article addresses the issue where a scheduled report's PDF output only displays the SolarWinds login page. The Excel or CSV output are not included as attachments.

Product section

Network Performance Monitor

Cause

This particular issue can occur due to the a number of reasons:

  • The report size is too big, reduce the content of the report.
  • Invalid Username and Password combination which the report scheduler runs under
  • Invalid SSL Certificates
  • Authentication settings set on the IIS website + Instance are too high

Resolution

Verify the following:

  1. If the report is too big, try to reduce the number of entries in the report. Also, instead of polling 1 month or week, try the last 24 hours.

2. The login details for the website and server are entered correctly on the Report Scheduler wizard:
Login using an Admin SolarWinds Platform account > Click Reports > All Reports > Manage Reports > Schedule Manager > Edit the schedule which is failing.
On Advanced settings, Make sure The domain name is included in the login credentials. For example, TUL\Administrator.

3. Open IIS and ensure that Forms + Anonymous authentication are enabled on the Instance and the Site level.

-From the Orion server, go to IIS Manager > SolarWinds NetPerfMon > Authentication.

-On Authentication, make sure that the following are set to Enabled:
Anonymous Authentication
Forms Authentication
Windows Authentication

-Still on the SolarWinds server, Open Internet Explorer and navigate to Internet Options > Security tab.
-Highlight Trusted Sites and click Custom Level.

-Under User Authentication, select Automatic logon with current username and password.

-Still on Internet Options > Advanced tab.
-Under the Security section, deselect Enable Integrated Windows Authentication.
-Reset IIS 

If only using Windows Authentication for some Federal users, you will need to change the Account which the SolarWinds Platform Module Engine runs under.


4. The SolarWinds Platform Module Engine uses the LocalSystem account which will not be able to authenticate against the website to grab a copy of the report.
The workaround here is to change the account to a Domain User or if not using the LocalSystem account, change it to the Local Admin account. Then restart the Module engine.

-Open Services.
-Right-click on SolarWinds Orion Module Engine.
-Select properties.
-Select the Log On tab. 
-Select either the Domain user or Local Admin Account.
-Provide credentials for the account, click OK.
-Restart the SolarWinds services using the SolarWinds Platform Service Manager

5. Clear Windows\Temp Folder:
-Open C:\Windows\Temp.
-Remove all files older than 1 day.
-Restart the SolarWinds services using the SolarWinds Platform Service Manager