Observability

Scheduled report attachments missing due to invalid PDF engine registry arguments in the SolarWinds Platform

Scheduled report emails are delivered, but the configured PDF, Excel, or CSV attachments are missing. Reports run successfully from the web console.

First published date

9/1/2026 4:24 PM

Last published date

9/1/2026 4:24 PM

Overview

  • Scheduled emails are delivered without PDF, Excel, or CSV attachments.
  • Reports run correctly from the web console.

Product section

Hybrid Cloud Observability

Cause

The PrimaryEngineArgsPattern registry value contains invalid, unresolved placeholders. As a result, the PDF engine cannot locate the report URL or output file.

Resolution

Perform the change during an approved maintenance window.

  1. Back up the registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SolarWinds\Orion\Core\PdfEngineManager

  1. Open PrimaryEngineArgsPattern and set it to:

--url ${URL} --outputfile ${PDFFileNamePath}

  1. Restart the SolarWinds JobEngine service.

  2. Test a scheduled report and confirm that the attachment is present, opens successfully, and contains data.