Network Management

Scheduled chart reports show as loading or incomplete

Edit page settings or perform an IISRESET to solve an issue where chart reports sent in emails appear as incomplete due to timeout.

First published date

11/1/2018 10:34 AM

Last published date

12/19/2022 11:58 PM

Overview

Reports that are being sent through e-mail which contain charts are showing as incomplete or is just loading. The report being sent through e-mail is showing as incomplete and without any details or values and is just showing as loading.

Product section

Network Performance Monitor

Cause

Timeout issues with the page settings of the report being sent.

Resolution

For Orion 2016.1 and later versions, do the following:

1. Open your web browser and go the link below.
HostnameOfOrionServer/Orion/Admin/AdvancedConfiguration/Global.aspx

2. Locate ExportToPdfCmd.ExportToPdfSettings and change the conversion delay to 30 seconds, then click save. 
3. Manually run the scheduled report

Workaround 2
If the user has an F5 load balancer then they may need to ensure FQDN is set to 0 in the websites table. 

  1. Go to Start > SolarWinds Orion > Advanced Features > Database Manager
  2. Click Add default server.
  3. Right-click on SolarWindsOrion database and select New query.
  4. Open Websites table, then click Enable table editing in top menu.(See screenshot below)
  5. Set FQDN to 0
  6. Press enable table editing again
  7. Press execute query and confirm the FQDN is still set to 0
Do an IISRESET
Note: The IISRESET restarts the website so some users may not be able to access while the restart is ongoing. All other services will still be running.
    a. Open CMD. Type IISRESET.
    b. Check the reports again.
    c. Press Enter.