Network Management

PDF attachment is not received in Scheduled Report email in the SolarWinds Platform

When generating scheduled reports, either manually or automatically, the email is received successfully, but the PDF attachment is missing.

First published date

7/11/2025 4:25 AM

Last published date

8/6/2025 7:21 PM

Overview

After creating and triggering a scheduled report, the email is received without the expected PDF attachment. Instead, the email body displays the following error message: 

Unable to retrieve url: https://<SolarWinds Platform address>/Orion/Report.aspx?ReportID=6427 using PDF type.

Product section

Network Performance Monitor

Cause

The issue is caused by a security policy blocking the creation of temporary files with unknown extensions during the PDF conversion process. When the SolarWinds platform attempts to convert the web page report to a PDF, it generates temporary files in the directory: C:\ProgramData\SolarWinds\Orion\.

Resolution

  1. Verify if your security solution or policy is blocking the creation of files with unknown extensions on the SolarWinds Platform server.

  2. If blocking is detected, create exclusions for the following path and executable in your security software:

    • Folder: C:\ProgramData\SolarWinds\Orion\

    • Executable: ExportToPdfCmd.exe

  3. After adding these exclusions, re-run the scheduled report to confirm that the PDF attachment is generated and received correctly.