Tools
Scheduled Backup Activity is not running in Kiwi CatTools
This article describes the downside when installing Kiwi CatTools as an application as opposed to installing it as a Service.
First published date
8/8/2019 1:28 AM
Last published date
8/8/2019 1:28 AM
Overview
Kiwi CatTools can be installed in 2 ways:
1. As an application:
The application version installs CatTools as an application, requiring a user to log in to Windows before opening the program.
Installing CatTools as an application is recommended if you need to run one-off or attended Activities. This option is also recommended for infrequent or part-time users who are running CatTools on their own personal computers.
2. As a service:
The Service version installs CatTools as a Windows service, allowing the program to run without the need to log in to Windows. This option also installs the CatTools Manager, which is used to manage your device activities and activity schedules.
When using the service version of CatTools, it is important that you run the program as an account with administrator privileges to perform the tasks necessary for CatTools to operate. In most cases, the Local System account is sufficient; however if you have difficulties getting CatTools to run as a service, you may need to use an account with higher administrator privileges.
1. As an application:
The application version installs CatTools as an application, requiring a user to log in to Windows before opening the program.
Installing CatTools as an application is recommended if you need to run one-off or attended Activities. This option is also recommended for infrequent or part-time users who are running CatTools on their own personal computers.
2. As a service:
The Service version installs CatTools as a Windows service, allowing the program to run without the need to log in to Windows. This option also installs the CatTools Manager, which is used to manage your device activities and activity schedules.
When using the service version of CatTools, it is important that you run the program as an account with administrator privileges to perform the tasks necessary for CatTools to operate. In most cases, the Local System account is sufficient; however if you have difficulties getting CatTools to run as a service, you may need to use an account with higher administrator privileges.
Product section
Kiwi CatTools
Cause
- The Timer is OFF in CatTools.
- The Kiwi CatTools was installed as an application on the server and the user was logged off at the time the scheduled Backup activity is supposed to run.
Resolution
1. Ensure that the Backup Jobs in question are selected and that the Timer is ON:
- CatTools Console > Activities > [activity name]
- CatTools Console > Activities > Start Timer
- close CatTools console.
- backup the CatTools install folder: C:\Program Files (x86)\CatTools3
- run the CatTools installer as an administrator
- go to Kiwi CatTools installation path (default: C:\Program Files (x86)\CatTools3)
- right-click on to CatTools_Manager.exe and select Properties > Compatibility > Change Settings for All Users > - enable 'Run this program as Administrator' and hit Ok.
- go to Kiwi CatTools installation path (default: C:\Program Files (x86)\CatTools3)
- right-click on to CatTools_Service.exe and select Properties > Compatibility > Change Settings for All Users > - enable 'Run this program as Administrator' and hit Ok.
- restart Kiwi Cattools service and relaunch Kiwi Cattools Console.