SolarWinds Web console, SWQL Studio, or API log in are not working when a Domain AD Account is used

You may experience issues connecting to Web console, SWQL Studio, or API using a domain account when running from the main polling engine, and the following may appear in the OrionWeb.log at C:\ProgramData\SolarWinds\Logs\Orion:
 

WARN SolarWinds.Orion.Web.Authentication.Windows.DirectoryServices -
(null) (null)  Can't connect to domain 'xxxxxxxxxxxxxxxxxxxx': System.Runtime.InteropServices.COMException (0x8007203A): The server is not operational.

It can also generate slowness when logging in to the web console using a domain account.
 

1. Back up the database.
2. Open the Database manager from the SolarWinds Platform folder of the start menu.
3. Select Add Orion Server and expand the SQL server in bold.
4. Right-click the SolarWinds Platform database and select New query.
5. Paste the following SQL query and select Execute query:
   
   

-- Scripts are not supported under any SolarWinds support program or service.
-- Scripts are provided AS IS without warranty of any kind. SolarWinds further
-- disclaims all warranties including, without limitation, any implied warranties
-- of merchantability or of fitness for a particular purpose. The risk arising
-- out of the use or performance of the scripts and documentation stays with you.
-- In no event shall SolarWinds or anyone else involved in the creation,
-- production, or delivery of the scripts be liable for any damages whatsoever
-- (including, without limitation, damages for loss of business profits, business
-- interruption, loss of business information, or other pecuniary loss) arising
-- out of the use of or inability to use the scripts or documentation.


INSERT INTO WebSettings VALUES ('InoperableDomainsBlacklist', 'xxxxxxxxxxxxxxx')

If the issue persists, please open a case with support and provide diagnostics so engineering can investigate further.