Network Management

SWA Keep Alive Does Not update

SWA KeepAlive column does not update to the current time on the Orion servers Table. SWA Version mismatch in Orion Servers Table The server shows critical status but is working without issues. Polling engine is still polling successfully but shows as critical status. - False positive status: Under Settings>All Settings> Polling Engines - False positive: Out Of the box alert "No Polling engine update in last 10 minutes" with trigger "Minutes since Keep Alive" Deployment Health it keeps refreshing results. Solarwinds Administration Service keeps on stopping Failed to setup a new HA Pool

First published date

8/21/2019 11:01 PM

Last published date

1/24/2022 8:32 PM

Overview

The SWA Version in the Orion Servers Table is not the same as the installed version on the server. Causing the SWA KeepAlive time to not update properly in the Orion Servers table causing deployment health to show a critical status for the server. Solarwinds Administration Service keeps on stopping even after starting again

Product section

Network Performance Monitor

Cause

SWA Version in the database and the installed SolarWinds Administration service on the server are not the same.

Resolution

Note. During troubleshooting, if the environment has High Availability, it is recommended to disable HA before performing troubleshooting actions.

Update the SWA Version on the Orion Servers table to match the installed version of SolarWinds Administration service on the server.
If this does not work, install the same SWA version found on the Orion Servers table
Restart services on the server.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.