Database Management

SQL Sentry Portal configurations correct, but still not functioning when loading in browser after upgrade.

The purpose of this troubleshooting article is to provide a workaround for a corrupted connection string for the Portal. This can occur directly after an upgrade, and the connection string needs to be rebuilt.

First published date

7/18/2023 3:00 PM

Last published date

7/18/2023 3:01 PM

Overview

Steps to rebuilding Configuration File:

Locate Portal Configuration File at file path: C:\ProgramData\SentryOne\monitorportalconfig
Delete the S1 Portal Config File.
Run the S1 Portal Configuration Utility again and it will regenerate the Config File in that location.

Product section

SQL Sentry (SQLS)

Cause

This can occur when a connection string is corrupted following an upgrade of SQL Sentry.

Resolution

Once the configuration file has been rebuilt, run the config utility, then relaunch the Portal in the Web Browser (Chrome, IE).

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