Network Management
SNMP Test is failing in Orion
When adding or editing nodes, SNMP test is now working and is showing an error. Test Failed. No valid connection information received for a service 'Serviceid: Core.BusinessLayer, serviceLogicalInstanceId: engine:1, ServiceIsntancePropertyFilters: isLocal-False,isStreamed-false'. Missing EngineID is set for the nodes. Invalid EngineID assigned to nodes. Nodes are assigned to decommissioned server or poller.
First published date
9/30/2019 7:29 AM
Last published date
8/9/2022 1:41 PM
Overview
SNMP Test fails with the error message below:
Test Failed. No valid connection information received for a service 'Serviceid: Core.BusinessLayer, serviceLogicalInstanceId: engine:1, ServiceIsntancePropertyFilters: isLocal-False,isStreamed-false'.
Product section
Orion Platform
Cause
Missing EngineID is set for the nodes
Resolution
Ensure that you have a backup of the database before proceeding as you will be making changes to the data in the DB.
1. Log on to your SolarWinds server.
2. Open the Database Manager. Click Add Orion server.
3. Expand the server and then database.
4. Scroll-down to the Engines table. Right-click and then click on 'Query table'.
5. Click 'Execute query'.
6. Node the EngineID of the polling engine where the device is assigned.
7. Scroll down the DB tree in the left pane to NodesData. Right-click and then click on 'Query table'.
8. Click 'Execute query'.
9. Locate the entry for the node you are editing.
10. Click on the 'Enable table editing' button.
11. Update the EngineId column with the EngineId you noted earlier and hit carriage return.
12. Perform the Test again on the webconsole and the issue should be resolved.
13. Repeat the procedure above for any other nodes that have the issue.
1. Log on to your SolarWinds server.
2. Open the Database Manager. Click Add Orion server.
3. Expand the server and then database.
4. Scroll-down to the Engines table. Right-click and then click on 'Query table'.
5. Click 'Execute query'.
6. Node the EngineID of the polling engine where the device is assigned.
7. Scroll down the DB tree in the left pane to NodesData. Right-click and then click on 'Query table'.
8. Click 'Execute query'.
9. Locate the entry for the node you are editing.
10. Click on the 'Enable table editing' button.
11. Update the EngineId column with the EngineId you noted earlier and hit carriage return.
12. Perform the Test again on the webconsole and the issue should be resolved.
13. Repeat the procedure above for any other nodes that have the issue.