SMTP configuration and email settings for scheduled reports and alerts in the SolarWinds Platform

This article provides instructions describing how to configure SMTP and email settings for scheduled reports and alerts in the SolarWinds platform.

1. Configure the default SMTP server
2. Use the SMTP server when scheduling a report to be emailed
3. Use the SMTP server in the Send an Email/Page Alert Action

Configure the default SMTP server

1. Log in to the SolarWinds Platform Web Console using an account with administrator privileges.

2. Click Settings > All Settings > Manage SMTP Servers.

3. Provide details for the SMTP server (hostname, port, and credentials if the server requires authentication). Keep the default option for Secondary SMTP Server.
4. Click Save.

You have specified an SMTP server. This server will now be offered when scheduling reports or alerts.

Test the SMTP Server

1. Click Settings > All Settings > Manage SMTP Servers.
2. Check the Server and press Edit.

   

3. Send a Test Email.

   

4. Enter your email address and click Send.

   

5. The test should show as successful. You will receive an email.

   

Configure the SMTP server when configuring the Default Send Email Action

You can also configure the default SMTP server when configuring the default send email action for alerts.

1. On the Orion Web Console, go to Settings > Configure Default Send Email Action. 
2. Enter the default recipients, sender, and the SMTP server details.
3. Click Use As Default.

Note: This is where you change credentials if using another account or updating the password.


ATTENTION:
After upgrading to version 2024.1, the Default Email Sender Name would be changed to Network Performance Monitor.



Kindly follow the steps below if the customer wants to change the Default Email Sender Name.

1. RDP to the Orion Server.
2. Check Database Manager\Websettings.
3. DefaultEmailSenderName --> Network Performance Monitor.


4. Change to the preferred email address or sender name.
5. Simulated the Alert Action, you will now be seeing that the email alert notification sender would show as the preferred email address or sender name.
 

Use the SMTP server when scheduling the report to be emailed

When scheduling a report to be emailed according to the schedule , specify the SMTP server when configuring the email action.

1. On the Actions tab, click Add new action or edit an existing action.
2. Specify the email details, and under SMTP server, select the SMTP server you configured.

Use the SMTP server in the Send an Email/Page Alert Action

Note: If you have already specified the SMTP server, it will be offered to you when configuring the Send an Email/Page action as Default Server. 

When configuring what happens when the alert triggers , select the Send an Email/Page Action .

If you have specified the SMTP server (either using Manage SMTP Servers or when configuring the Default Send Email Action), specify required details for the action.

Make sure Default SMTP Server is selected and complete the alert definition.

If you haven't specified the SMTP server, select Add New Server... and provide the SMTP server details.

Learn more:

• Create alerts to monitor your environment