Security Compliance

How to Determine the SEM Upgrade Path Performed

This is the process to find the upgrades performed on SEM appliances

First published date

6/29/2021 8:19 PM

Last published date

6/29/2021 8:19 PM

Overview

Process to retrieve information about the upgrades performed on SEM appliance. This information can be retrieved from SEM HTML5 Web console or CMC console.

Product section

Security Event Manager

Resolution

The are two methods to retrieve the records:

A.- CMC Console:
1. Open PuTTY and verify that Session is selected in the Category section. Enter the following:
  • Host Name (or IP address) – Enter the IP address of the SEM VM. 
  • Port – Enter 22.
  • Protocol – Select SSH.
2. Click Open.

3. Log in to the appliance:

  • At the login as prompt, type cmc, and then press Enter.
  • At the password prompt, type your password, and then press Enter.
4. The cmc> prompt opens with a list of available commands.
  • Type Manager and press enter
  • Type Debug Press enter and follow the prompts.
  • Once the process is done, locate the .tgz file
  • Extract the .tgz file
  • Extract the .tar file
  • Locate customer.log file
  • The customer.log.txt file provides the upgrade performed on the SEM appliance.
B.- HTML5 Web Console:
1. Log in the SEM HTML5 Web Console.
  • Click on the Gear settings icon at the top right of the page.
  • In the settings window, at the left panel, select System Resources.
  • Click on the Download Debug Logs link.
  • Save the debug
2. Follow the steps of part 4 of the A section.