Security Compliance

SEM Historical Events & Reports showing no Results / EPS Widget shows 0

You can see events coming in but on widget it shows EPS as 0 and no results in historical data

First published date

3/26/2025 5:42 PM

Last published date

3/26/2025 5:50 PM

Overview

This happens when there is an issue with the connection between SEM and the database. Events will be flowing in but events per seconds will display 0 as it value and there is no data in historical events.

You can see something like the below in logs:
(Fri Feb 14 05:53:35 AST 2025) EE:ERR [EventToDB] {BBS:DequeueToDB-1:63} Standard_Local_Database The database is currently unavailable, attempting to reconnect in 480 seconds

Product section

Security Event Manager

Cause

Connection issue between SEM Manager and the database

Resolution

Restart the SEM Database 

  1. Login to the CMC Console
    1. Log in to the SEM CMC command line interface
  2. cmc > manager > dbrestart
  3. Restart SEM Manager:  cmc > manager > restart.

If the above does not resolve the issue, please contact SolarWinds Technical Support.