Network Management

SD-WAN Data Not Polled for Newly Added Devices from Orchestrator-Based Discovery in the SolarWinds Platform

When importing previously executed Orchestrator-based discovery results, SD-WAN data for newly imported nodes polled via SNMP + API" (SNMP + API nodes) and all data for newly imported nodes, polled via API-only (API-only nodes) may not be polled. This article explains the cause and provides the recommended resolution.

First published date

10/21/2025 12:00 PM

Last published date

10/21/2025 12:00 PM

Overview

This issue arises because the SolarWinds Platform currently does not fully support automatic polling of SD-WAN data for newly added devices when importing discovery results from Orchestrator-based discoveries. This limitation affects both API-only and mixed-mode (SNMP + API) polling methods.

To ensure accurate and complete SD-WAN data collection, manual intervention is required to re-run discovery and import results. Avoiding scheduled or automatic imports helps prevent incomplete polling and data gaps.

Product section

Orion Platform

Cause

There is a known issue when importing results from previously executed Orchestrator-based discoveries. This issue affects both API-only and mixed-mode discovery methods.

Resolution

  1. Remove the affected devices.

  2. Run Orchestrator discovery again.

  3. Import the results from the UI manually after discovery completes.

    • Avoid scheduled discovery imports.

    • Alternatively, use the Import All Results button on the Network Sonar Discovery page.

Note: Polling history and related data (such as interfaces and volumes) will be lost when the nodes are re-imported.

If re-importing is not acceptable, please contact SolarWinds Support.

Additional Recommendations

  • Run Orchestrator-based discovery and import results manually.

  • Auto-import of discovery results for Orchestrator-based discovery (both API-only and mixed-mode) is not supported.