Network Management

Error during SAML Authorization message in Orion Platform

This article addresses errors experienced with SAML

First published date

6/21/2022 4:57 AM

Last published date

2/10/2025 4:04 AM

Overview

SAML will fail with error in SAML Logs (C:\ProgramData\Solarwinds\Logs\Orion):

ERROR SolarWinds.Orion.AccountManagement.Saml.SamlManager - (null) ComponentSpace.SAML2.Exceptions.SAMLProtocolException: The SAML assertion is outside the valid time period.

ERROR SolarWinds.Orion.AccountManagement.Web.SamlPage - (null) ComponentSpace.SAML2.Exceptions.SAMLProtocolException: The SAML assertion is outside the valid time period.
at ComponentSpace.SAML2.InternalSAMLServiceProvider.CheckWithinTimePeriod(SAMLAssertion samlAssertion)
at ComponentSpace.SAML2.InternalSAMLServiceProvider.ProcessSAMLAssertion(SAMLAssertion samlAssertion, String& authnContext, String& userName, SAMLAttribute[]& attributes)

Web Console will show the error below:

Product section

Orion Platform

Cause

The time is not synced between the MSFT Azure environment and Orion server.

Resolution

Customer needs to make sure that the time between both servers are in sync.

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