Applications Systems

SAM component error and Node WMI Test failed showing an error 'A security package specific error occurred'

You are getting the following error for WMI or RPC components: Unexpected error occurred. A security package specific error occurred. Exception from HRESULT: 0x80070721

First published date

10/11/2018 9:10 PM

Last published date

11/7/2023 7:14 AM

Overview

For SAM Components:
The following error occurs for WMI or RPC components:Unexpected error occurred. A security package specific error occurred. Exception from HRESULT: 0x80070721

In the Node Edit Properties
Testing the WMI - Failed
In the WBEMTest it's showing below

image.png

Product section

Server Application Monitor

Cause

This is a Windows .net Error code received from Orion during a Polling request to a Remote Windows NODE via WMI.

This is a Kerberos authentication error. The account used for monitoring could not authenticate it correctly in a secured environment. The system time on the monitored server is incorrect. Possible 'Clock Drift'.

Resolution

The most popular resolution is to fix the system date and time (& time zone) on the monitored server - it should use the same time as the domain controller.

(*Troubleshooting by changing the Windows User account to a local account shared between servers but in a Windows Domain this may blocked by security services.)

Additionally, reach out to your Windows Administrator to assist in identifying this error in your environment. 
.