Applications Systems

SAM Troubleshooting Hardware Health

This article provides basic steps to troubleshoot hardware health sensors in SAM.

First published date

7/17/2019 2:00 PM

Last published date

1/28/2023 1:04 AM

Overview

This article provides information when you have issues with Hardware Health sensors in SAM not working or not showing on Node List resources.

Product section

Server Application Monitor

Resolution

Basic Troubleshooting steps

To monitor Hardware Health Sensors in SAM, the following conditions must be true:

  • The server must be polled by one of those polling methods:
    • SNMP or WMI ( for those polling methods are currently supported only HP, Dell, and IBM servers)
      • The polled remote server must have an SNMP manager or agent from the proper manufacturer installed. This applies for both SNMP and WMI polling methods. These managers or agents supply necessary OID's or WMI namespaces.
    • For HP servers
      • HP System Insight Manager
    • For Dell servers
      • Dell OpenManage Server Administrator
    • For IBM servers
      • IBM System Director Server. This application is not necessary for polling hardware to work.
    • VMware 
      • ESXi servers and vCenters use their own protocols to supply hardware health status.

If these conditions cannot be met, the Hardware Health resources can not be displayed. Note that for SNMP and WMI, the manager or agent from the correct manufacturer is required for hardware monitoring to work as expected.
 

Learn more

 

Orion Platform troubleshooting

For more information on troubleshooting Orion hardware health issues: