Run debug SEM reports

10/18/2018 3:38 PM

10/18/2018 3:38 PM

This article applies to Security Event Manager (formerly Log & Event Manager).
This article describes how to run reports for debug when raising a support case.

Security Event Manager

If a technical representative has requested debug reports, most likely they will be the following:

• Database Maintenance Report
• Agent Maintenance Report - 24 hours
• Event Summary Graphs: 1 month
• Inferred Alerts by Inference Report - 24 hours
• Tool Maintenance by Alias Reports - 24 hours (This report can be large if there is a lot of unmatched data)

Requirement: You must already have the SEM reports console installed. If not, install the reports console first, and then  follow the steps below for the reports mentioned above.

In this example we demonstrate where to find and run the report for the Agent Maintenance Report.

The other reports on the list above fall under the same category, so they will be in the same list of reports. They all belong to the Standard Reports category.

1. Open the reports console.
2. From the Category drop-down list, select Standard Reports. Report titles for the out-of-the-box standard reports are listed.
3. From this list, locate the reports that the technical representative has requested. In this example, we have selected the Agent Maintenance Report.

4. Select the report, and then click Run. 

5. You can select the time frame that the report should run by changing the Start Date/Time and the End Date/Time. For example, if you are looking for a report to give data on a month's time period, then make sure a month time frame is selected from Start date/time, to the End date/time.
   • Alternatively, for the End Date/Time, you can click Now to have the current date and time selected (also can be done for the Start date/time).

6. After clicking OK, allow for some time for the report console to gather the requested information. Once it is collected, the report is generated.

• IMPORTANT: Depending on the type of standard report chosen, different reports will have different results. There are some with just graphs, and others with just text based results. With the standard reports console, a user can not change the style of a standard report.

7. To export the report, click Export (View tab).

• IMPORTANT: Pay close attention to the format of the report you are exporting. If a technical representative is looking for the .RPT format, then select this format when exporting. By default, in most cases, the reports are exported as a PDF. You will have a chance to change the format after clicking Export (View tab). Because of this, be ready to change the format of the export before clicking the final OK button to export the report.