Run Web Help Desk on Port 80 or 443 with IIS

When running Web Help Desk and IIS on the same server, it causes port conflict and either one of those applications may not be able to run properly. The only way to run the Web Help Desk and IIS on the same machine without a port conflict is to use multiple IP addresses on the machine. Web Help Desk can also be run on different a port and it can be set via whd.conf file. 

Important: Specify IIS to listen on the IP that the Web Help Desk is not using in the IP_ADDRESS option of whd.conf

1. Edit C:\Program Files\WebHelpDesk\conf\whd.conf. 
2. Set DEFAULT_PORT and HTTPS_PORT accordingly.
3. Set the IP_ADDRESS option to the target IP, if the server is using multiple network interfaces

Note: You must bind IIS to a different IP. IIS listens on all IPs, even if your site is set to use a specific IP.

For Windows Server 2003

1. At a command prompt, switch to the C:\Program Files\Support Tools folder.
2. Type the following command

   -- Scripts are not supported under any SolarWinds support program or service.
   -- Scripts are provided AS IS without warranty of any kind. SolarWinds further
   -- disclaims all warranties including, without limitation, any implied warranties
   -- of merchantability or of fitness for a particular purpose. The risk arising
   -- out of the use or performance of the scripts and documentation stays with you.
   -- In no event shall SolarWinds or anyone else involved in the creation,
   -- production, or delivery of the scripts be liable for any damages whatsoever
   -- (including, without limitation, damages for loss of business profits, business
   -- interruption, loss of business information, or other pecuniary loss) arising
   -- out of the use of or inability to use the scripts or documentation.
   
   httpcfg set iplisten -i xxx.xxx.xxx.xxx

3. where xxx.xxx.xxx.xxx is the IP address you want IIS to listen to.
4. Enter the following command to check your settings: 

   -- Scripts are not supported under any SolarWinds support program or service.
   -- Scripts are provided AS IS without warranty of any kind. SolarWinds further
   -- disclaims all warranties including, without limitation, any implied warranties
   -- of merchantability or of fitness for a particular purpose. The risk arising
   -- out of the use or performance of the scripts and documentation stays with you.
   -- In no event shall SolarWinds or anyone else involved in the creation,
   -- production, or delivery of the scripts be liable for any damages whatsoever
   -- (including, without limitation, damages for loss of business profits, business
   -- interruption, loss of business information, or other pecuniary loss) arising
   -- out of the use of or inability to use the scripts or documentation.
   
   httpcfg query iplisten

5. Restart your server after making the change.

For Windows Server 2008+ and above

1. Log on with the local Administrator account.
2. Open a command prompt window.
3. Enter the following: 

   -- Scripts are not supported under any SolarWinds support program or service.
   -- Scripts are provided AS IS without warranty of any kind. SolarWinds further
   -- disclaims all warranties including, without limitation, any implied warranties
   -- of merchantability or of fitness for a particular purpose. The risk arising
   -- out of the use or performance of the scripts and documentation stays with you.
   -- In no event shall SolarWinds or anyone else involved in the creation,
   -- production, or delivery of the scripts be liable for any damages whatsoever
   -- (including, without limitation, damages for loss of business profits, business
   -- interruption, loss of business information, or other pecuniary loss) arising
   -- out of the use of or inability to use the scripts or documentation.
   
   netsh http add iplisten ipaddress=xxx.xxx.xxx.xxx

4. Enter the following to check your settings:

   -- Scripts are not supported under any SolarWinds support program or service.
   -- Scripts are provided AS IS without warranty of any kind. SolarWinds further
   -- disclaims all warranties including, without limitation, any implied warranties
   -- of merchantability or of fitness for a particular purpose. The risk arising
   -- out of the use or performance of the scripts and documentation stays with you.
   -- In no event shall SolarWinds or anyone else involved in the creation,
   -- production, or delivery of the scripts be liable for any damages whatsoever
   -- (including, without limitation, damages for loss of business profits, business
   -- interruption, loss of business information, or other pecuniary loss) arising
   -- out of the use of or inability to use the scripts or documentation.
   
   netsh show iplisten

5. Check the IP Address bindings of any sites defined in IIS and make sure they are using the IP you have set to listen on (not "*").
6. Restart  the IIS service