Tools

Retrieve the WHD Health Check logs

This article explains how to collect the Web Help Desk Health Check Logs from a Web Help Desk server

First published date

10/24/2018 6:34 PM

Last published date

4/23/2025 5:58 PM

Overview

This article provides the steps on how to collect the Web Help Desk Health Check Logs from a Web Help Desk server for investigation purposes.
Please make sure to set the Log settings to Debug mode and then replicate the issue before collecting the Web Help Desk Health Check Logs.

Product section

Web Help Desk

Resolution


For Linux Server :
  1. Log in to the Web Help Desk Administrator Console.
  2. Click Setup > General > Logs.
  3. Change all log settings from Info to Debug.
  4. Replicate the issue.
  5. Open the terminal and cd to:
    WebHelpDesk>/HealthCheckUtility/ directory
  6. Run:
    sudo ./start_healthcheck.sh
  7. When the health check utility is completed, download the healthCheckReportYYYYMMDDHHMMSS.zip file in the same directory and send the file to Technical Support.
  8. Provide the Health Check Logs.

For Windows Server :
  1. Log in to the Web Help Desk Administrator Console.
  2. Click Setup > General > Logs.
  3. Change all log settings from Info to Debug.
  4. Replicate the issue.
  5. Access the server to where you installed the Web Help Desk
  6. Go to C:\Program Files\WebHelpDesk\HealthCheckUtility
  7. Run start_healthcheck.bat as an admin
  8. When the health check utility is completed, Copy the healthCheckReportYYYYMMDDHHMMSS.zip file in the same directory and send the file to Technical Support.
  9. Provide the Health Check Logs.