Network Management

Resources show NCM license as expired

All NCM resources show the following messages on the Orion Web Console: NCM license expired. This occurs because the Web Console is unable to verify the NCM license. In most cases this is because old engine information has been left on the server after a migration. In that case, the Web Console is trying to talk to the first Primary Polling Engine to obtain licensing information and failing.

First published date

10/11/2018 5:25 PM

Last published date

10/11/2018 5:25 PM

Overview

All Network Configuration Manager (NCM) resources show the following messages on the Orion Web Console:

NCM license expired

Product section

Network Configuration Manager

Cause

This occurs because the Web Console is unable to verify the NCM license.

In most cases this is because old engine information has been left on the server after a migration. In that case, the Web Console is trying to talk to the first Primary Polling Engine to obtain licensing information and failing.

Resolution

Log in to the Orion Web Console.
Go to Settings > Polling Engines.
Remove any unused engines.

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