Network Management

"There was an error while rendering resource with id XX" in the Orion widgets

How to solve the problem in the Application Details resource if the following message appears when using AWS: There was an error while rendering resource with id xx This error can also appear in other resources as well. This article suggests resolutions to all scenarios.

First published date

5/14/2019 6:30 PM

Last published date

11/9/2023 10:57 PM

Overview

This article explains how to solve the problem in the Application Details resource if the following message appears. This includes environments on AWS and on-premises. 
 

There was an error while rendering resource with id xx


If running on AWS, check the Orionweb.log for:
ERROR ASP.global_asax - (null)  Application_Error(dc536377a7274f3f8d5dba52e83063b7)
System.ServiceModel.Dispatcher.NetDispatcherFaultException: The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize parameter http://www.solarwinds.com/2007/08/AP...initionsResult. The InnerException message was ''EndElement' 'Comparer' from namespace '' is not expected. Expecting element '_compareInfo'.'.  Please see InnerException for more details. ---> System.Runtime.Serialization.SerializationException: 'EndElement' 'Comparer' from namespace '' is not expected. Expecting element '_compareInfo'.

Product section

Orion Platform

Cause

  • AWS is running with a different Net Framework version
  • Corrupted website file

Resolution

There are several noted resolutions to this issue. It is best to work through the resolutions in sequential order. They're arranged by quickest and easiest, to more complex and lengthy solutions.


Resolution 1: Try Re-adding the Resource

Remove and add the resource back to the page. If the resource cannot be re-added, recreate the resource.
  • User account will require customized view rights to make this change.
 

Resolution 2: If Using AWS

 

Resolution 3: Rebuild the Orion Website

Rebuild the Orion Website

*If you're just unable to see the Management widget in your AWS, check the following errors in Orionweb.

ERROR Orion_NetPerfMon_Controls_ManagementTasksControl - (null)  Error when loading plugin '/Orion/OLM/Controls/OLMManagementPlugin.ascx'. Exception: System.Threading.ThreadAbortException: Thread was being aborted.

Most likely it is because of Log viewer. It might not be installed in the Main server but installed in your AWS. So just uninstall Log viewer from your AWS and re-run the Configuration Wizard.
 

Intermittent issue

If the issue is intermittent, look at what is happening at the time. Incidents have been observed where the issue was correlated to machine snapshots, and the workaround was to schedule the snapshots at times of low usage.