Network Management

Reset SolarWinds SQL database password

This article shows how to change the SolarWinds Platform database password.

First published date

2/22/2019 9:41 AM

Last published date

4/9/2025 4:18 PM

Overview

Steps to reset the SolarWinds Platform SQL Database Password that should be assisted by the customer's DBA team.

Product section

Orion Platform

Cause

Unable to retrieve SQL credentials

Resolution

Note: Stop the SolarWinds services on your servers prior to updating the credentials to ensure the old credentials are not in use and locking the database account.

  1. Log on to your SolarWinds Platform database using SQL Server Management Studio. Use the sa account or SolarwindsOrionDatabaseUser account.
  2. Expand Security > Logins.
  3. Right-click on SolarwindsOrionDatabaseUser > select Properties.
  4. Change the password. Type the new password on the "Confirm Password" dialog.
  5. Click OK.
**Rerun the Configuration Wizard to point the SolarWinds Platform application to the same database using the new password.
  1. RDP to the Orion server.
  2. Click Start > All Programs > Solarwinds Platform > Configuration Wizard.
  3. Set the Database check box. Click Next.
  4. Specify the new password for SolarwindsOrionDatabaseUser and click Next.
  5.  Select "Use an existing account". Select SolarwindsOrionDatabaseUser and specify the new password.
  6.  Keep clicking next and allow the Configuration Wizard to complete.