Tools

Reset LDAP User's MFA Account in Serv-U 2026.3

This article discusses the way to reset a single LDAP user's MFA account in the Serv-U 2026.3 Management Console

First published date

7/29/2026 4:40 PM

Last published date

10/20/2026 3:35 PM

Overview

Multi-factor account for an LDAP single user can be enabled and reset by following the steps herein. 

Product section

Serv-U Managed File Transfer & Serv-U FTP Server

Cause

If an LDAP user needs to have their Multi-factor account reset.

Resolution

  1. Go to the domain > Users > LDAP Authentication tab > Click on Reset user's MFA account:

 

  1. Type in the valid LDAP user name or userPrincipalName (based on the Login ID or Search Filter in the LDAP configuration window)
  2. Click Reset MFA > Continue
  3. Next window will show "The MFA account has been successfully reset" then click OK

 

If "No MFA account found for the specified user." comes up, it means that the MFA account has not been set yet. 

  • For Active Directory LDAP servers, a value of (&(objectClass=user) (userPrincipalName=$LoginID)) is recommended.
  • Use the full UPN format (username@domain.com) when performing MFA-related operations, including MFA account resets.
  • Avoid using the legacy sAMAccountName format unless required for compatibility with older Active Directory environments running on Windows Server 2000 or lower one.