Security Compliance

Repository synchronization failed probably offline

Provides resolution if you ran an automatic connector update from the LEM web console by selecting Manage > Appliance > Connector update. The update fails and you see the following errors in the repository.log file, even though LEM is on 6.3.1 HF7L: Connector update package failed. Repository synchronization failed, probably offline.

First published date

11/8/2018 7:26 PM

Last published date

11/8/2018 7:26 PM

Overview

You ran an automatic connector update from the LEM web console by selecting Manage > Appliance > Connector update. The update fails and you see the following errors in the repository.log file, even though LEM is on 6.3.1 HF7L.

(Thu Jan 04 10:11:34 GMT 2018) EE:ERR [ConnectorUpdateManagerImpl] {FlexGSA-20:303} Connector update package failed.

com.solarwinds.lem.update.UpdateException: Repository synchronization failed, probably offline

Caused by: com.solarwinds.lem.package_repository.exceptions.RepositorySyncFailedException: Repository synchronization failed, probably offline

 
Caused by: com.solarwinds.lem.package_repository.debian.DebianRepositoryImpl$CommandException: Command failed with error code: 255

ERROR: Failed to execute sync: Syncing of temporary repository failed

There is a direct connection to the Internet from LEM and running wget to http://downloads.solarwinds.com/solarwinds/Release/LEM/lem-updates/Release.gpg works fine.

Pinging to any of the repo - DNS/IP's in sources.list works fine as well.

Product section

Log & Event Manager

Cause

A firewall is blocking outbound apg-get requests to the lem-debian repo.

Resolution

Check your firewall and either add exceptions to apt-get update commands or provide full outbound requests access to the following debian repos on port port 80:

deb http://archive.debian.org/debian            squeeze                  main contrib non-free
deb http://archive.debian.org/debian-security   squeeze/updates   main contrib non-free
deb http://archive.debian.org/debian            squeeze-lts             main contrib non-free

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