Security Compliance

Reports Tool - Manager ping OK but the port 9001 on the LEM appliance could not be opened for SEM

This article provides steps on how to fix Reports Tool error stating "Manager ping OK but the port 9001" post enabling TLS on SEM.

First published date

10/19/2022 11:10 AM

Last published date

2/12/2025 1:42 AM

Overview

Once enabletls command is executed and TLS is enable via CMC console.
While configuring SolarWinds Reports tool, it will show below error due to a missing .crt of .pem certificate within the Reports tool.

image.png
 

Product section

Security Event Manager

Cause

Missing Certificate files on Reports Tool. 

Resolution

  • Make sure enabltls is still ON via CMC console.
  • Configure a SEM self signed certificate (If not already)
    • cmc::manager > confselfsignedcert
  • Export the certificate to a local windows network share
    • cmc::manager > exportcert.
  • This will create a "CACert-sem-lab.crt" file.
  • Import this file into SolarWinds Reports tool 
    • Settings > Configure > Managers - Credentials & Certificates > Certificates
    • Click on "How do I get a certificate from LEM manager?" and to see further instructions
  • Or download a SEM .pem file via a web browser console.
    • https:\\<SEM IP>\ > Click "Cerificate is not valid" and export sem-lab.crt file. (names could vary as per user deployment environments)
    • image.png 
      (Screenshots property of © <2022> <Google >)
  • Under Credentials tab > Check "Use TLS connection"  check box

At this stage, "Test connection" button will still result in the same error, but you will be able to run the reports without any issues.