Network Management

Report schedules fail and unable to export PDF or XLS reports

All report schedules fail, including the manual run of any report and export to all types of PDF or XLS. The report could be huge such as above 25 MB, and cannot be sent by email or the Report received by email does not contain the attachments for PDF or XLS or CSV

First published date

10/26/2018 3:17 PM

Last published date

3/19/2025 10:57 PM

Overview

The actions logs have the error message:

WARN SolarWinds.Orion.Core.Actions.Utility.Smtp.SmtpServerConnectionChecker - Failed to get host entry SMTP.hostname port 25. The requested name is valid, but no data of the requested type was found.

Product section

Network Performance Monitor

Cause

One or all of the following could cause the report attachment to fail.
  • The SMTP setting is not correct.
  • The report is huge over 25 MB
  • The hostname is not matched in the website
  • Security software block attachment.

Resolution

Resolution #1:

  1. In the Web Console, go to Settings > Manage SMTP servers.
  2. Check with your exchange administrator that the settings you have entered are correct.

 

Resolution #2:

Enable "Forms" authentication in IIS along with Windows authentication.  This is not a supported setup by IIS.
When you log in initially, you will be presented with the SolarWinds log in page instead of a Windows pass through.  After that, you will be automatically logged in. 

 

Resolution #3:

Ensure there is no Anti-virus or security solution on the SMTP Server itself that can be blocking attachments or HTML content in e-mails.  To confirm if AV may be the root cause, review the Windows Application log.  In the Windows event log, Carbon Black was blocking the exporttopdfcmd.exe.

The description for Event ID '1073872913' in Source 'CbDefense' cannot be found.  The local computer may not have the necessary registry information or message DLL files to display the message, or you may not have permission to access them.  The following information is part of the event:'CbDefense', 'The application "e:\program files (x86)\solarwinds\orion\exporttopdfcmd.exe" attempted to load the library "kernel32.dll" by calling the function "LoadLibraryA". The operation was blocked and the application terminated by Carbon Black Cloud'

Resolution #4:

Ensure Hostname is matched in website table in DB and run "iisreset" with administrator privilege.

Resolution #5:

Ensure that the combined report file size is not over 20 MB. The default file size is 10 MB.

Resolution #6:

Re-create the scheduled report from scratch, if the test works, the old schedule report is corrupted.