Network Management

Report Scheduler fails when using Save to Disk function on the SolarWinds Platform Web Console

The Report delivery fails when using the Save to Disk function in the SolarWinds Platform Report scheduler.

First published date

10/26/2018 2:54 PM

Last published date

3/19/2025 3:01 PM

Overview

  • The report delivery fails when using the Save to Disk function in Report scheduler. 
  • Assumption: The shared folder is on a separate machine from the SolarWinds Platform.

Product section

Network Performance Monitor

Resolution

Create a shared folder 

  1. Log in to the remote machine.
  2. Right-click the C: drive or other drive names and create a new folder.
  3. Right-click the new folder and select Properties > Sharing.
  4. Click Share and set the permissions. 
  5. Copy the shared path of the folder into Report Scheduler. For example \\Machine name\share

Test access to the shared folder 

  1. Copy the network path into the Windows search box. If the path is correct, a window opens.
  2. Right-click within the window and create a new text document. If this fails, you do not have write permissions to the folder and Report Scheduler will fail to write to the folder.



NOTE: Errors for Reports not saving to disk are found in the Core.Businesslayer.log file (%programdata%\SolarWinds\Logs\Orion).
Example: ERROR SolarWinds.Orion.Core.Actions.Impl.SaveToDiskURL.SaveToDiskURLMethodInvoker - (null)  User Orion\NetEng has no write permission to \\x.x.x.x\netengineer\ folder.