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Remote registry service is disabled or not running on the machine

The following error is displayed and the system properties do not return any results when Windows Firewall is enabled: 'Remote registry service is disabled or not running on the machine'

First published date

10/7/2018 10:09 PM

Last published date

6/23/2023 9:22 PM

Overview

The following error is displayed and the system properties do not return any results when Windows Firewall is enabled:

Remote registry service is disabled or not running on the machine

Product section

Dameware Remote Support & Mini Remote Control

Cause

Remote registry service is disabled or not running on the machine

Resolution

Note: Make sure that the Remote Registry and Windows Event Collector services are running on the remote host machine.

Open Windows Firewall.
Click Allow a program or feature through Windows Firewall.
Select the Remote Service Management box, and then click OK.

Note: This may also resolve the issue of blank system properties when accessing it.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.