Network Management

Registered phones appear as Unregistered in VNQM

Why am I seeing the same phone appear as registered and unregistered? Why is the phone appearing as unregistered when I know it is registered?

First published date

10/15/2018 3:30 PM

Last published date

2/28/2020 5:53 PM

Overview

In VNQM, the phone is marked as Unregistered on the initial CallManager when it is moved from one Cisco CallManager to another. 

Product section

VoIP & Network Quality Manager

Resolution

  • Moving a phone from one CallManager to another deletes the phone from the initial CallManager and adds the phone to the second CallManager as Registered. 
  • VNQM does not delete the data of the phone when it is moved from one CallManager to another. 
  • Within VNQM, the phone is marked as Unregistered on the first CallManager and is registered on the current CallManager.
  • Both statuses are shown on the Orion Web Console with the relevant CallManager.
  • The phone is shown as Unregistered on the first CallManager.
  • The phone is shown as Registered on the second CallManager.