Customer Service

Register a new license

This article provides brief information and steps to activate an unregistered license using the License Manager tool. Steps also include registering a new or resetting a license on a fresh install of an Orion platform product.

First published date

10/15/2018 3:52 PM

Last published date

3/9/2025 12:29 AM

Overview

This article provides information and steps to activate an unregistered license using the License Manager tool. The steps also include registering a new license or resetting a license on a fresh installation of an Orion platform product. 

Applicable for ARM/DW/ETS Desk,/NTM/Kiwi/PM/ipM and Orion 2016.1 and older

Product section

Customer Service

Resolution

Notes:

  • The following steps are relevant for any license that is on active Maintenance and is a new installation
  • The license is currently showing as un-activated in customer portal
  • The customer has access to customer portal
  • The licenses in question show as Evaluation in the latest version of the License Manager tool​

Steps:

  1. Log in to your customer portal with your Individual User account and password.
  2. Under the Licensing Management section on the top bar, select License Management, and click on the green Choose Download button for the product you want to download.
  3. Once you download and install the product, you will be prompted for an activation key. The activation key can also be found under the license management link of the customer portal. Click Expand (+) to retrieve the activation key.
  4. Restart the installation, and it will update your server.

  5. Ensure the latest version of License Manager (see this article - Guide to SolarWinds Product Licenses )