Security Compliance

Recovering a lost CMC password in SEM

This article provides guidance for when you lose your CMC password and cannot log in to the SEM command-line interface. You should contact SolarWinds Support for help in resetting the CMC password.

First published date

10/17/2018 2:31 PM

Last published date

1/6/2025 4:53 PM

Overview

If you are trying to access the CMC account to open an SSH session to the SEM and getting authentication errors, it is possible that you are entering the wrong password for the CMC user. We would ask that you contact SolarWinds Support for assistance resetting the CMC password.

Product section

Security Event Manager

Cause

- Forgetting or losing CMC account password
- Or change the current CMC user password

Resolution

With SEM 2020.4 a password is now required to access the CMC command-line interface. The default CMC password is password. See Change the SEM CMC password for instructions on changing it.

If you have SEM ver below 2020.2.4 it is still possible to access the CMC interface without the CMC password by logging into the VM console through the hypervisor, and then selecting Advanced Configuration.

If you no longer have the CMC password needed to log in to the CMC interface, contact SolarWinds Tech Support for help resetting the password.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.