Network Management

Rebuild the Orion Website

This article describes how to rebuild the Orion website when having issues. This includes resources missing, objects missing, inconsistent behavior, webpages unable to load or partial load, odd website errors, etc.

First published date

10/30/2018 2:20 PM

Last published date

6/23/2025 5:19 PM

Overview

This article describes rebuilding the Orion Website when a user encounters certain issues, such as Web Console Error 500 or Internal Server Error 500 issues, missing resources or not working, or web console performance.

Note: Steps to rebuild the website require an ample amount of downtime.

Please follow the steps specifically for the correct SolarWinds Orion Versions 2020.2.6 or below or if you are on 2022.x or later.

Product section

Orion Platform

Cause

  • Missing files in the website directory
  • Corrupted files in the website directory

Resolution

SolarWinds Orion version 2022.x or later - Repair the Orion Website

Question: What has changed?

Answer: The above is a common troubleshooting step in rebuilding the website, which has also changed some for version 2022.x or later. You can still delete it from IIS and run the Configuration Wizard to rebuild the IIS configuration. However, if you also want to rebuild the files, they are in a new location (C:\Program Files (x86)\SolarWinds\Orion\Web). You can delete the Web folder if you must, but you will have to run a repair of SolarWinds Observability to rebuild those files.

Note: For 2023.x version and above you may see the SolarWinds Platform, right click and repair that.
 
image.png

NOTE: For repair, right-click then select Repair on the SolarWinds Observability under Programs and Features.
(Screenshot property of © 2024 Microsoft)

The website is now deployed during installation, or repair, instead of during the Configuration Wizard. This is a major process change and, if NOT done correctly, will leave you with a broken website. Also, because a repair is needed, this will take a little longer, so be sure it’s something you need.

image.png
New Website File Location - C:\Program Files (x86)\SolarWinds\Orion\Web
(Screenshot property of © 2024 Microsoft)
  1. Stop Orion Services using the Orion Service Manager.
  2. Open Command Prompt (Start > Run > "CMD") type: iisreset /stop
  3. Open the IIS Manager (Start > Run > enter "inetmgr").
  4. Navigate through the Connections tree and select the SolarWinds NetPerfMon site. 
(Screenshot property of © 2024 Microsoft)
  1. Note the site details:

    1. With SolarWinds NetPerfMon selected in Connections, click Basic Settings in the Actions pane on the right, and note the location of the WebSite directory (Physical path). 
      image.pngimage.png

    2. In the Actions pane, click Bindings and note any available bindings.
  2. Right-click the SolarWinds NetPerfMon site, and click Remove.

    Deleting the Orion Website will not cause any data loss because all settings are stored in the database. 

    (Screenshot property of © 2024 Microsoft)

  3. Delete the SolarWinds Orion Application Pools.
    1. In the Connections tree, select Application Pool.

    2. In the center area, right-click the SolarWinds Application Pool and select Remove.

      (Screenshot property of © 2024 Microsoft)

  4. Make a backup of the Web folder in Orion: Go to C:\Program Files (x86)\SolarWinds\Orion in the File System and rename the Web folder to Web.old and move it to another folder away from the Orion folder (C:\Program Files (x86)\SolarWinds\Orion).
  5. Delete everything in:  (ignore if directory not present)
    C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\root\* C:\Windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\*
    C:\Windows\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files\root\*
    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files\root\*

  6. Open Command Prompt (Start > Run > "CMD") type: iisreset /start

  7. Open Programs and Features (Start > Run > "appwiz.cpl")
  8. Search for SolarWinds
  9. Right-click on SolarWinds Observability then select Repair

image.png
(Screenshot property of © 2024 Microsoft)
  1. The repair process will take a few minutes, and then the Configuration Wizard will launch automatically.
  2. In the Configuration Wizard click on Next
  3. On Website Settings, make sure the Website Root Directory is the same as the Physical Path for the website you noted in step 5.
  4. Follow the on-screen instructions and run the Orion Configuration wizard. The Orion Web Site will be created.
  5. Verify that the new Website has correct bindings:
    1. Open IIS, navigate to your Orion Website.
    2. In the Actions pane, click Bindings, and adjust or add bindings so they correspond with the notes you took in step 4.

  6. The Orion Website is rebuilt now. It might be slow for 15 -20 minutes after the rebuild while the .NET cache rebuilds.

    If your issues persist, look for troubleshooting options at SolarWinds Customer Success Center or on THWACK.

You may need to run IISRESET from an elevated command prompt right after if the page did not load at the end of the Configuration Wizard, then reopen the page.


SolarWinds Orion version 2020.2.6 or below - Repair the Orion Website

  1. Stop Orion Services using the Orion Service Manager.
  2. Open Command Prompt (Start > Run > "CMD") type: iisreset /stop
  3. Open the IIS Manager (Start > Run > enter "inetmgr").
  4. Navigate through the Connections tree and select the SolarWinds NetPerfMon site. 

    (Screenshot property of © 2024 Microsoft)

  5. Note the site details:

    1. With SolarWinds NetPerfMon selected in Connections, click Basic Settings in the Actions pane on the right, and note the location of the WebSite directory (Physical path). 

      (Screenshots property of © 2024 Microsoft)

    2. In the Actions pane, click Bindings and note any available bindings.
  6. Right-click the SolarWinds NetPerfMon site, and click Remove.

    Deleting the Orion Website will not cause any data loss because all settings are stored in the database. 

    (Screenshot property of © 2024 Microsoft)

  7. Delete the SolarWinds Orion Application Pools.
    1. In the Connections tree, select Application Pool.

    2. In the center area, right-click the SolarWinds Application Pool and select Remove.

      (Screenshot property of © 2024 Microsoft)

  8. Make a backup of the SolarWinds folder in inetpub: Go to  C:\inetpub in the File System and rename the SolarWinds folder to Solarwinds.old and move it to another folder away from inetpub.
  9. Delete everything in:  (ignore if directory not present)
    C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\root\* C:\Windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\*
    C:\Windows\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files\root\*
    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files\root\*

  10. Open Command Prompt (Start > Run > "CMD") type: iisreset /start

  11. Run the Configuration Wizard and select the Website component. (optionally: Select all - Database, Website, and Services and then click Next.)
  12. On Website Settings, make sure the Website Root Directory is the same as the Physical Path for the website you noted in step 5. 
  13. Follow the on-screen instructions and run the Orion Configuration wizard. The Orion Web Site will be created.
  14. Verify that the new Website has correct bindings:
    1. Open IIS, navigate to your Orion Website.
    2. In the Actions pane, click Bindings, and adjust or add bindings so correspond with the notes you took in step 4.
  15. The Orion Website is rebuilt now. It might be slow for 15 -20 minutes after the rebuild, while the .NET cache rebuilds.

If your issues persist, look for troubleshooting options at SolarWinds Customer Success Center or on THWACK.

You may need to run IISRESET from an elevated command prompt right after if the page did not load at the end of the configuration wizard, then reopen the page.