Network Management

Random Config Download Error: NcmBusinessLayerPlugin.log

Random failures on downloading configs in jobs and manually where an error message is received point to the NCMBusinessLayerPlugin.Log

First published date

10/15/2018 12:37 AM

Last published date

4/4/2019 3:12 PM

Overview

The following error appears in the Web Console while manually downloading configurations:

Then further in NcmBusinessLayerPlugin.log:

Product section

Network Configuration Manager

Cause

The error occurs when there is not enough memory for the Business Layer to process the request.

Resolution

1. Go to your Orion Web Console.
2. Go to this page: http:YOUR IP OR HOSTNAME/orion/admin/AdvancedConfiguration/Global.aspx
3. Search for "ForcePluginsInSeparateProcess".
4. Tick the box.
5. Click SAVE.
6. Restart Orion Module Engine.

This allows the different Business Layer modules to run in their own separate processes, thus increasing the total memory available to the module service.

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