Network Management

RabbitMQ is installed but the service is missing

This article explains steps on how to resolve the issue when RabbitMQ is installed. and could be visible under Windows Services but the service is missing under SolarWinds Platform Service Manager.

First published date

10/25/2018 11:49 AM

Last published date

5/5/2025 11:25 PM

Overview

RabbitMQ is installed but the service is missing in SolarWinds Platform Service Manager:

Product section

Network Performance Monitor

Cause

RabbitMQ service was already registered in the Erlang registry but will have to update the service parameters.

Resolution

On the SolarWinds server,

1. Run the following command, and then install:

C:\Program Files (x86)\SolarWinds\Orion\RabbitMQ\sbin\rabbitmq-service.bat install

Note:

If the output shows something like the following:
RABBITMQ_SERVICENAME!
It means that service already exists - only updating service parameters

2. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Ericsson\Erlang\ErlSrv\1.1\RabbitMQ
and remove this key.

3. Run the following command again:
C:\Program Files (x86)\SolarWinds\Orion\RabbitMQ\sbin\rabbitmq-service.bat install

4. Ran the Configuration Wizard as administrator and make sure to complete it.

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